Contact us

All contact hours are Monday to Friday, 8 a.m. to 8 p.m. ET

Individual investments purchased through an advisor and all other inquiries
Call: 1-877-SUN-LIFE (1-877-786-5433)

Group investments provided by an employer
Call: 1-866-733-8612

 

Sun Life Financial Trust Customer Complaint Process

Complaints do arise from time to time -- you may feel you've been dealt with unfairly, or perhaps there's been a misunderstanding.  Whatever the nature of your concern, we'll treat it professionally, confidentially and courteously.  As a valued customer, this is what you expect, and deserve.

Working with you on these matters also presents an important opportunity for us to make improvements that could enhance the customer service experience for everyone doing business with us.

Sun Life Financial Trust Customer Complaint Process Adobe PDF document