How to make a complaint

If our Problem Resolution team or your case manager haven’t been able to help, our Client Advocacy team is here for you. We’ll review your concerns and the steps taken so far.

Share your experience with the team through this digital form.  You’ll hear from us within 2 business days.

Preferred method of contact

Tell us about your experience:

Protecting your information

Please do not include any sensitive information such as your social insurance number (SIN), health card number, medical information, date of birth or policy/certificate number. We’ll contact you if we need these details.

Or, if you want to send us a letter, you can mail it to us at:

1155 Metcalfe Street
Montreal H3B 2V6
Delivery code – 602E15